Responsible Gambling Policy

As part of our commitment to responsible gaming, we provide Personal Limits functionality. This allows you to establish boundaries on deposits, losses, wagers, and time spent per game or across your entire account. You can activate these limits by reaching out to our support representatives through live chat or by sending us an email request.

You have the flexibility to modify your limits whenever necessary. When you decrease a limit, the change is applied instantly. However, increasing a limit requires confirmation via email and will only be implemented after your current limit period ends, preventing impulsive decisions. Should you need further information or help setting up Personal Limits, our support team is available to assist you.

• Deposit Limit: Controls the maximum amount you can deposit on a daily, weekly, or monthly basis.
• Loss Limit: Establishes a ceiling on your casino losses during a day, week, or month based on your initial deposit amount rather than any winnings. For instance, if you deposit €50, establish a Loss Limit of €10, and win €1,000, your loss calculations will still reference the original €50 deposit.
• Wager Limit: Determines the maximum amount you can wager throughout a day, week, or month.
• Cooling-Off Limit: Creates a designated timeframe during which deposits and promotional offers are blocked, though you may still withdraw any remaining funds. This restriction takes effect immediately, and your account will be automatically restored once the period concludes.
• Self-Exclusion Limit: This implements a temporary deactivation of your Player Account for a predetermined duration. During this period, you cannot access promotional offers, make deposits, or request withdrawals. Your account will automatically reactivate after the exclusion period ends.

Session Limit: Restricts your gambling duration, taking effect immediately. Once you reach this limit, you are automatically logged out of your account, with configurable durations ranging from 6 to 1,000,000 minutes.

Should you decide to take a break from gambling activities, you can opt for self-exclusion from our Casino by contacting our customer service team to express your intention to suspend gambling on our platform for a determined or open-ended timeframe. We will promptly disable your account access and ensure you no longer receive any marketing communications. 

If you need to retrieve any remaining funds during your self-exclusion period, please reach out to our customer service representatives to arrange this. Our staff will guide you through the withdrawal details and provide necessary assistance. 

Be aware that choosing self-exclusion does not remove the standard identity verification requirements established by the Casino for processing any transactions. Any outstanding balance will be transferred according to the Casino's established withdrawal parameters.

Looking for advice and assistance? Contact any of the organisations below:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

The Casino maintains a strict policy allowing only individuals aged 18 and above to participate and implements numerous verification techniques to block underage persons from creating accounts or engaging in activities on our Website. We may ask for age verification documents and will restrict access to those below the legal age requirement. 

Even with the widespread availability of the Internet, we encourage parents to take an active role in preventing their children from accessing online casino platforms. Specialised programmes that can be beneficial for this purpose include:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny