Privacy Policy

The Personal Data we might gather and handle includes, but is not restricted to:

a) Details you submit on our account signup forms and any supplementary information provided through the Website or by email, including your given name and surname, birth date, email contact, and telephone number;

b) Communications with our team via the Website, email, online chat, or alternative contact channels;

c) Every financial record associated with your Player Account, whether completed through the Website or alternative contact channels;

d) Records of Website access, including network data, GeoIP physical location information, browser/hardware information, activity records, and additional data stored in our systems;

e) Materials and evidence we may reasonably require to confirm your identity, handle deposits or withdrawals, and perform anti-fraud verifications (whether company-initiated or legally mandated), such as identification scans, transaction receipts, and financial statements;

f) Engagement in questionnaires or any additional customer feedback activities we might conduct from time to time.

Your Personal Information gathered from our platforms is utilized for service delivery purposes, including:

a) To handle your wagers and financial exchanges, encompassing credit card usage and internet-based payment platforms;

b) To deliver gaming experiences and supplementary services you request through our Website;

c) To supply customer assistance, covering help with creating and maintaining your account;

d) To conduct essential identity and eligibility verification procedures;

e) To notify registered members about special offers or relay marketing content from our chosen collaborators and affiliates, strictly when explicit permission has been granted for these messages;

f) To adhere to regulatory requirements, including anti-money laundering (AML) protocols and measures against terrorism financing (CFT);

g) To track and examine transactions for detecting fraud, terms violations, money laundering, and additional unlawful or suspicious gaming behaviors;

h) To evaluate patron patterns via market research (participation in any surveys remains optional with the ability to decline);

i) To perform analytical research and statistical evaluations using combined anonymous data.

If you don't choose to decline promotional content, your Personal Information (such as your email address and phone number) may be utilised to deliver marketing messages regarding products, services, and special offers. These communications might contain offers from our affiliated partners, including casino game developers. To stop receiving marketing and advertising content, you can modify your Player Account preferences or reach out to our customer support team to unsubscribe. 

Additionally, when you accept any contest reward or winnings from our platform, you consent to us using your name and/or nickname in advertising and promotional activities without further payment, except where legally restricted.

Personal Data is gathered solely with your awareness. Information might be automatically acquired when you utilise our services and engage with us.

We may legitimately acquire Personal Data from digital merchants and service vendors, including organisations focused on fraud deterrence. Additionally, we partner with external providers for technical assistance, handling web-based transactions, and procuring gaming materials, and we might view any details you share with these organisations.

Be confident that all acquired Personal Data will be managed and safeguarded as detailed in this Policy. Data will be revealed to outside parties exclusively in line with this Privacy Policy, and we will implement all required precautions to secure your confidential information within our contracts with external service vendors.

We may distribute your data across our affiliated organisations and collaborative partners. This encompasses our holding entities, their affiliated organisations, and various business associates with whom we maintain operational relationships and appropriate contractual arrangements. 

The handling of your data might be performed by our organisation or a related corporate entity, sometimes employing external partners for specific processing operations. Select staff members are permitted to view your Personally Identifiable Details, including our Privacy Protection Supervisor, Anti-Money Laundering Specialist, Fraud Prevention & Payment Experts, User Assistance Representatives, Client Loyalty Specialists, and Premium Account Coordinators, as necessary for fulfilling their responsibilities and supporting your needs. All such personnel operate under strict non-disclosure protocols that protect your information's confidentiality in accordance with relevant regulatory frameworks. 

To provide optimal services, your personal records may require transmission within the European Union and EFTA territories and potentially to data processors situated beyond the European Economic Area boundaries. Through your engagement with our Platform and electronic interactions with our team, you acknowledge and permit these data movements, with assurance that your information receives appropriate protection consistent with the guidelines outlined in this Privacy Statement.

We never market or lease your personal information. Your private data may be revealed if legally mandated or if requested by an official court order or legal document. Disclosure could also happen if it is essential to safeguard the valid interests of our Organisation, its users, or external groups. Personal information might be shared under these specific circumstances:

a) When mandated by legal regulations;

b) To enable financial transactions with our payment handling services, such as those managed by Paysafe, whose data protection guidelines will be applicable;

c) To meet our statutory and compliance responsibilities to licensing and regulatory authorities and under other relevant legal frameworks;

d) When vital to ensure protection, examine potential deception, or address governmental inquiries;

e) If needed by our promotional service partners to execute their responsibilities;

f) To any additional external party with your explicit permission. We employ third-party information handlers to process limited personal details on our behalf.

These processors provide support for the Website, particularly regarding hosting, functionality, promotion, data evaluation, site enhancement, and email message management. We guarantee all information transfers adhere to applicable Data Protection Laws and preserve the security and privacy of your data as outlined in our Service Agreement. Our online platforms feature social networking elements from services like Facebook, which control the handling of any collected information through their own privacy statements. 

Furthermore, if the organisation undergoes structural modifications, including mergers or buyouts, personal information may be transferred or commercialised as part of that transaction. We will alert you via email prior to any such transition of personal details. Please note that our material may contain links to external websites, which function under their own privacy policies and disclosures. We accept no responsibility for the content or privacy procedures of these external platforms.

As outlined in our Terms & Conditions, you and the Casino both maintain the authority to terminate your Player Account at any time. After account termination, we will store your personal information for the duration required by law. This information may be accessed if solicited by authorised regulatory bodies during investigations concerning financial records, tax compliance, fraudulent activities, money laundering, or other unlawful conduct. 

Furthermore, we may preserve anonymized versions of your information to enhance content delivery and marketing strategies where automated decision processes are not utilised. In accordance with anti-money laundering legislation enforced in licenced gaming jurisdictions throughout the European Union, we must maintain players' personal information collected during registration and throughout the active period of their Player Account for at least five years following their final transaction or account closure. Consequently, we cannot fulfil requests for data deletion before this mandatory retention period expires.

We recognise our regulatory responsibilities when collecting and processing your Personal Data to administer your Player Account. We are dedicated to safeguarding your personal details and honouring your privacy in line with industry standards and relevant laws. We implement all necessary safeguards to maintain the security of the information you entrust to us. Your Player Account can only be accessed using your specific identification and password combination. For enhanced protection, you may activate two-factor authentication (2FA), which creates an additional security layer against unauthorised access. You bear responsibility for keeping your access credentials confidential and ensuring they remain protected from third-party access.

The privacy legislation grants you several specific entitlements. These encompass the right to:

• Access your personal information: You have the authority to request a duplicate of the personal information we maintain about you free of charge.
• Rectify your personal information: Should you feel any information we possess is inaccurate or incomplete, you have the right to seek its amendment. We might ask for evidence to confirm these alterations.
• Delete your personal information: You can submit a request for your information to be removed when there is no longer a valid legal basis for keeping it. Note that this entitlement is not unconditional, particularly when legal obligations require data retention or when preservation is essential for legal proceedings.
• Contest the processing of your personal information: If our data processing is based on legitimate interests that you think compromise your rights, you may raise objections. Nevertheless, we may present compelling lawful grounds for processing that supersede your concerns.
• Suspend the processing of your personal information: Under specific circumstances, you can ask us to temporarily halt processing your information, such as during verification of its accuracy or if the processing is deemed unlawful.
• Transfer data: You may request a machine-readable version of certain information to be moved to another provider, applicable when processing relies on consent or a contract and is conducted through automated systems.
• Revoke permission: You can withdraw your consent at any point through your account preferences on the Website. This withdrawal will not impact the lawfulness of processing conducted before revocation but may limit your ability to access our services.
• File a grievance with a regulatory body. 

To authenticate your identity when exercising these entitlements, we may require specific identifying details as a protective measure to ensure personal information is only disclosed to the rightful individual. We strive to address all valid requests within a month. Requests that are multiple or complex might require additional time, and we will notify you should this be necessary.

Feel free to reach out to us at any time regarding this Policy if you would like to:

a) Confirm the correctness of personal information about you stored in our system;

b) Learn more about how your personal information is utilized by us;

c) Ask us to stop using your information for marketing purposes directly;

d) Update or fix any information you've provided to us. For such requests, we may ask you to supply reasonable evidence needed for these changes. Providing false information is against the law, and you must ensure your details remain current and accurate.

Our casino has designated a Data Protection Officer (DPO) responsible for handling enquiries related to this privacy policy. If you have questions about this policy, please get in touch with the DPO. Furthermore, under Article 77 of the GDPR, you maintain the right to file a complaint with a supervisory body, especially in the Member State where you normally reside or work or where you believe a violation has happened.

When you access our Website, our systems automatically collect information regarding your visit, including your browser type, IP address, and the site you came from. This information gathering might happen through our service providers and affiliates. We may also obtain general demographic or usage statistics about our site visitors.

We employ cookies and comparable tracking methods to gather this information. Cookies are tiny data files placed on your device when you browse our pages. These cookies perform several roles:

• Required cookies: Essential for navigating the website and using its core features, such as entering member sections.
• Functional cookies: Improve site usability and customise your browsing experience by storing your preferences and choices.
• Promotional cookies: Assess our content marketing effectiveness and are deployed by our partners to monitor visits and sign-ups originating from ads. 

We don't share your personal information, like name or email, with partners, except for website visit data collected via these cookies. This information may be united with other personal data gathered by these providers as detailed in their privacy policies.

The cookies on our website fall into three primary categories:

• Cookies implemented by back-end systems;
• Cookies implemented by front-end systems;
• Third-party cookies.

Additionally, external service providers may install cookies to provide services, including activity monitoring, website performance evaluation, and marketing campaign measurement.

How to Manage Cookies

Most web browsers accept cookies by default, but you can adjust your browser configuration to reject or remove cookies if desired. Be aware that blocking or removing cookies may limit your ability to use our Website fully. You can manage cookie settings through your browser preferences, and additional cookie information is available at https://www.aboutcookies.org/.

Below are instructions for managing cookies in different browsers:

• Chrome: https://support.google.com/chrome/answer/95647 
• Firefox: http://support.mozilla.org/kb/Cookies 
• Internet Explorer: http://support.microsoft.com/kb/278835 
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html 

Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 

You are also bound by NetEnt's Privacy Policy when playing casino games created by this company.